FAQs
Have a question? Check out our FAQs below. Still can't find what you need? Send us a message and we’ll get back to you as soon as we can.
Shipping
How much is shipping?
We offer free shipping in Europe on orders above €100. On your first order above €75 we have a 10% discount.
How long does it take to receive my order?
We begin shipping orders out within 1 business day. Delivery takes anywhere between 3-5 business days.
Do you ship internationally?
Yep! For international orders, standard shipping can take up to 8 days, depending on your location.
Where can I track my order?
Once your order ships, you'll receive an email with a tracking link to track your order.
Returns
How long do I have to return the item?
We accept returns within 14 days of the reception date. We only accept unworn and unwashed orders.
What if my items are damaged or defective?
We're here to help! Please email us at hello@thekidding.com and we’ll take care of you.
When can I expect my refund?
It takes 1 week for your refund. We will send you an email once the item has been received and your refund has been processed!
Sizing
How do I know the correct size to buy?
Look for our size charts on each product page, which provide measurments for each size. Also - don't hesitate to contact us about your sizing measurments and preferences. We'll give you a recommendation.
How do I wash my items?
Good news: modal is low-maintenance. Wash at 30°, gentle cycle, and you're done — no hot washes needed, because the fabric naturally takes care of bacteria and sensitive skin. Bad news for your dryer: it's not invited. Heat causes shrinkage, and we worked too hard on the fit for that.
Do your items shrink?
Short answer: no. Longer answer: only if the dryer gets involved — and we'd really rather it didn't. A gentle 30° wash and air drying is all these pieces need to stay exactly as they should be.
Inventory
Item is out of stock. How long will it be to get restocked?
we don't restock often. As a growing brand, we work in small drops — which means once something's gone, it's usually gone for a while. The best way to stay ahead of it? Subscribe to our newsletter to be the first to know about new drops, or leave your email on the product page waitlist and we'll let you know the moment it's back.
I want more colors of the item I love!
Well, feel free to emails us! We hear our customers and want to know your preferences.
Discounts
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions.
The sale ended, can I still use the discount code?
To make things fair to everyone, sales discount codes can only be applied within the timeframe of the sale.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, plus PayPal and Apple Pay as alternate methods.
Do you accept International Cards?
Currently not, but if you have a Paypal/ApplePay account linked to an international card, just choose this option at checkout and you're good to go!